If you have a website for your business, it’s imperative that you publish legal policies and documentation on your site.
The most common legals on a website are:
These outline your company policies, provide your customers with peace-of-mind and most importantly, they protect your business from a legal standpoint.
Don’t be put off by how ‘official’ the legals sound. They won’t have a negative impact on your carefully cultivated brand personality, nor will they deter customers from buying from you. On the contrary. Whether you’re running a small online store or managing a global empire, your customers need reassurance about transacting on your website and so when they see comprehensive legals, they’re likely to feel more comfortable about their interaction.
Data privacy is a hot topic. When someone transacts online or signs up for a mailing list, they hand over lots of personal information – like where they live and their bank details. Understandably, people need reassurance that their data is safe and secure.
But it’s more than that. As a website or app owner, you actually have specific legal obligations around the collection and storage of customer information and your customers need to know what measures you have in place to protect their details. These measures include things like an SSL certificate and the use of encrypted data.
A Privacy Policy (also sometimes called a Privacy Notice or Privacy Statement) is a legal document, and it must meet the requirements of the Australian Privacy Act.
Top tip: Place a link to your Privacy Policy in a visible place on your website, eg in the footer of every page of your site.
A T&C policy is basically a contract between you and the person or entity using your website or app.
This document is important because it covers the operation of your business sales (assuming you sell products online) and it protects you if a legal issue arises. For example, if someone tries to sue you because your website contained an error, you would be protected provided your T&C Policy was worded correctly.
The policy should include information on billing and payment processes, product guarantees, returns and refunds, cancellation policies or termination of agreements, copyright and intellectual property (IP) and the process for handling disputes. Depending on the nature of the goods or services you sell, the policy could also set out what the customer can expect from your offering.
Your T&Cs policy essentially establishes the rules for visitors interacting with your website or app and should include what users can and can’t do on your website, information on copyright plus a disclaimer to limit your liability.
Top Tip: A T&C policy should be comprehensive yet easily understandable. As with the Privacy Policy, it’s a good idea to have the link to the T&Cs page at the bottom of page one of your website or in the footer on each page.
While there’s no legal obligation to have these policies on your website, the importance of them cannot be overemphasised. They will protect you from legal issues and they play a key role in establishing customer confidence and trust with Google.
It’s a good idea to get legal advice on your policies so that you have peace-of-mind that all bases have been covered. While these documents are not required by law, they are a must-have on every website or app where customers transact or interact. If you are looking for help with your legal documents, why not contact one of the small business lawyers on the Digital Mums Directory.
Karen Dauncey has been working in SEO since 2003. She specialises in helping businesses get found online through Google using Search Engine Optimisation (SEO).
Karen's wealth of SEO knowledge and practical digital marketing experience comes from running her own SEO and Google Ads agency, Blue Cherry Online Marketing since 2008. Karen has optimised over 1000 websites, managed millions of dollars' worth of spend on Google Ads and has a solid understanding of the constantly shifting industry of digital marketing and SEO. This gives her a unique advantage when it comes to being able to recommend the right online marketing strategies for your business.
She is the founder and creator of The SEO School an online SEO Course to help teach business owners how to do their own SEO. She regularly delivers educational programs for both Local, State and Federal Government and was an advisor for the ASBAS Digital Solutions Program. Karen’s passion and commitment to help small business owners get found online is the driving force behind her online school, making SEO advice accessible to all with free resources and online courses.
Karen has attended search engine conferences in London, Stockholm, Adelaide and Sydney, and was also invited to attend a pilot Business Coaching Course at Google’s Head Office. She has a Diploma in Marketing from the Chartered Institute of Marketing in the UK.
She is also the co-owner of the Digital Experts Directory, an online directory for female serviced-based businesses to promote their business (with a great backlink for SEO).
To keep up to date with the latest in SEO, join her Facebook group The SEO School Community or follow her on Facebook
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