• We only ask for personal information that we need.
• We’ll tell you what information we have recorded about you.
• If you want any personal information changed or deleted, just ask.
What we know about you
When you visit our website, our server automatically records some general information about your visit, however, it does not recognise or record any individual information about you. The information we record and use for statistical purposes is:
• Your server address
• The date and time
• The pages accessed and documents downloaded
• The previous site visited
• The type of browser used
• We can only identify you personally if you give us this information voluntarily.
Your e-mail address
We do not know your e-mail address unless you give it to us. We will only record your e-mail address if you send us a message. We will use it only for the purpose for which you have provided it. We will not disclose it without your consent.
If you have given us your e-mail address, but do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address.
How we use this information
We use this information to improve the content of our website and analyse what pages people visit, and (if you subscribe to our e-mail newsletters) to keep in touch with you about updates to our Website. If you use our services, we also use your information to customise the content of our Website for you.
If you supply us with your e-mail address or postal address when requesting a service, we might send you information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us an e-mail at the above address or writing to us at the above address.
If you supply your telephone number when ordering a product or service, we will only use it with respect to that order.
Who has access to your information?
We use this information internally only. We do not share your personal information with others except under these conditions, and we do not disclose or sell your personal information for use in mailing lists or databases.
From time to time, we may use your information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.
Upon request, we’ll tell you what information we have recorded about you. If any of this information is incorrect, or you want us to remove all information about you, please send us an e-mail at the above address.
If you feel that this site is not following its stated information policy, please contact us.
Our invoices are issued at the end of the month, for the month in which that work has been completed. Payment terms are 14 days.
If you are not happy with our service please email us at firstname.lastname@example.org and we will do our best to rectify the situation as soon as possible. Refunds will be offered for any major faults or defects as per Australian Consumer Law.